FAQ - PLEASE HELP ME -

All tickets are sold as group bookings for 2 to 8 people, covering a 3-night stay with Friday check-in and Monday morning check-out. These are all-inclusive packages covering both your stay and all music event activities. All accommodation is located within the holiday resort with 7 types available:

• Premium Lodges: £365 per person sold in groups of 4 to 6

• Deluxe Apartments: £345 per person sold in groups of 4

• Superior Apartments: £325 per person sold in groups of 4 to 6

• Standard Apartments: £310 per person sold in groups of 4 to 6

• Twin Rooms with 2 bedrooms: £305 per person sold in groups of 2

• Superior Rooms: £290 per person sold in groups of 2, 3, 4, 5, 6, 7 and 8

• Standard Rooms: £275 per person sold in groups of 2, 3 and 4

All tickets are subject to a £12 booking fee per person.

The only way to attend is through an accommodation booking and there are no day tickets available.

The total price is based on full occupancy. If a group books fewer people than the unit's capacity, the group must still pay for all places.

Payments are processed through Easol. There are two payment options: Digital Bank Transfer or Card Payment. For bank transfers, you are responsible for any bank charges or currency conversion fees. All tickets are subject to a £12 booking fee per person. You will have a 10 minute window to make your purchase, this includes bank transfers which are now processed using Instant Bank Transfers.

When buying, you may be held in a queue. Please be patient and wait until you’re in to place your order. Please don’t try it across multiple browsers, as this will just slow down the system for everyone. Thanks!

You can reserve your booking by choosing to pay a deposit or using a payment plan. You will receive payment reminders and be able to view your balance in your group account. 

When paying by deposit, a deposit of 25% is required, with the remaining balance to be cleared by the payment deadline. This deadline will be set at 60 days from the ticket launch date.

Alternatively, you can choose a payment plan which splits the cost into four instalments over three months, with the first charged at the moment of booking. You can choose to pay the instalments manually by the deadlines or set up automatic payments from your bank card. There is an additional £10 fee included if you choose the payment plan option.

Failure to settle the balance within the time limit will result in the forfeiture of your deposit and any subsequent payments, as well as the cancellation of your order.

Once you have placed an order, you will receive an email linking to your Group Account. Each accommodation unit has its own dedicated account where you can manage your booking, add group information, and pay any remaining balances.

You will need to nominate a Group Leader and invite your group members to join and provide their details: title, full name, address, date of birth, phone number, and email. Please ensure all information is accurate, as matching photo ID (passport or driving licence) must be presented at check-in.

It is the Group Leader's responsibility to act as the main point of contact and ensure all information is registered and payments are completed on time. We will send regular reminder emails to help keep things on track. We strongly recommend completing everything as soon as possible, as we cannot allocate your accommodation at the holiday park until your account is complete. Failure to provide this information within the timeframe may result in a £30 administration fee or the cancellation of your booking without a refund.

The Group Leader is required to complete the check-in for the accommodation at the event and collect the keycards. Full instructions will be sent to the Group Leader closer to the date of the event.

Group Leaders will be sent an email linking to their unique eTickets containing QR codes for their group. This email will be sent shortly before the event. eTickets are linked to the name registered in your Group Account, so please ensure your details are correct. Your event wristband will be issued upon a successful scan of your QR code and a photo ID check (passport or driving licence). We will also provide full instructions regarding the check-in procedure when we send out the eTickets.

There are 7 types of accommodation available: Premium Lodges, Deluxe Apartments, Superior Apartments, Standard Apartments, Twin Rooms with 2 Bedrooms, Superior Rooms, and Standard Rooms. All accommodation is situated on the resort in blocks, located on either the ground or first floor.

New for 2026, Premium Lodges offer the ultimate Weekender experience and represent our highest grade of self-catering accommodation. Sleeping four to six people across three bedrooms (one double and two twins), they are situated in Maple Walk, accessible via a secret tunnel near the Skyline. Each individual detached unit features a private patio off the lounge, a fully equipped kitchen, and two bathrooms with showers. Bedding and towels are provided for your stay.

Deluxe Apartments are self-catering and sleep four people across two bedrooms (one double and one twins). Located in the Seaside Village, these are the closest apartments to the main venues. Each unit features either a private patio or a balcony, along with a fully equipped kitchen and a bathroom with a shower. Bedding and towels are provided for your stay.

Superior Apartments are self-catering and sleep four to six people, featuring a mix of single and double beds across two or three bedrooms (depending on unit size). These include a lounge area with a kitchen, a bathroom with a shower, and a TV. Situated at the top end of the site, they have the highest raver occupancy and a true Bang Face community vibe. Bedding and towels are provided for your stay.

Standard Apartments are self-catering and sleep four to six people, offering a mix of single and double beds across two or three bedrooms (depending on unit size). Each apartment features a lounge area with a kitchen, a bathroom with a shower, and a TV. Bedding is provided, but please remember to bring your own towels.

Twin Rooms are ideal for two people who require their own separate bedrooms. Each bedroom includes a TV, a wardrobe, and a bathroom with a shower. While there are no kitchen facilities, tea and coffee-making facilities are provided in the rooms. Fridges can be rented on-site from Resort Guest Services (subject to availability). Bedding is provided, but please remember to bring your own towels.

Superior Rooms are a higher-tier room option, sleeping between two and eight people in a mix of double and twin bedrooms. PLEASE NOTE: For groups of two, Superior Rooms are sold as Doubles or Twins but consist of one single bedroom with either one double bed or two single twin beds. They include a bathroom with a shower, a TV, and a wardrobe. While there are no kitchen facilities, tea and coffee-making facilities are provided in the rooms. Fridges can be rented on-site from Resort Guest Services (subject to availability). Bedding is provided, but please remember to bring your own towels.

Standard Rooms sleep two, three, or four people in a mix of double and twin bedrooms. PLEASE NOTE: For groups of two, Standard Rooms consist of one single bedroom. They include a bathroom with a shower, a TV, and a wardrobe. While there are no kitchen facilities, tea and coffee-making facilities are provided in the rooms. Fridges can be rented on-site from Resort Guest Services, subject to availability. Bedding is provided, but please remember to bring your own towels.

All accommodation is provided with enough single or double beds for every guest - no sofa beds! :)

You will receive your accommodation number and location when your Group Leader checks in. Your group will be issued with individual keycards for every member.

Please keep your accommodation clean and tidy. Smoking is strictly prohibited in all units. Please note that charges will be applied for any damages or for cleaning beyond what is considered reasonable.

The Site Charge is now included in your ticket price. This fee contributes towards maintaining a clean and tidy resort and preventing damage. It also allows us to provide a smoother arrival process and a super-fast check-out on Monday morning.

You can access Resort Guest Services via the phone number on the back of your accommodation keycard. Please call them if you have any accommodation-related questions or issues over the weekend; they have a large team on standby and are happy to help.

PLEASE NOTE: You are liable for the full cost of any damages or cleaning beyond what is considered reasonable. These costs will be charged post-event; you will be contacted and have 30 days from the event date to settle the balance. Please be aware that failure to do so will result in your entire group being barred from attending future events at Butlin’s :(

Keeping the resort clean, tidy, and free from damage is critical to the continued success of the Weekender. By respecting the resort, you are respecting Bang Face and the legacy of the Hard Crew! ;)

Your accommodation will only be allocated once your balance is paid in full and all group members are registered in your Group Account.

If you would like to be allocated close to friends or have any special requests, please contact us by Sunday 2nd August. Please note that accommodation units can only be allocated near each other if they are of the same size and class, and all requests are subject to availability. We will pass your request to Butlin’s, who will do their best to accommodate you.

Upgrades are now done by request and subject to availability. Please contact us if you’d like to increase your group size or upgrade your accommodation class. Please note that accounts cannot be downgraded in size.

If you are looking to share accommodation we recommend posting in the official Facebook Weekender Group to find people in a similar situation. Please only post in the official Shares Thread.

Butlin’s Skegness, Ingoldmells, Skegness, Lincolnshire, PE25 1NJ, UK

We recommend planning your journey using Google Maps.

Check-in is available from 2pm on Friday. Please note that Premium Lodge and Apartment accommodation will be ready from 4pm, with Room accommodation available from 5pm. Check-in closes promptly at 12am (midnight).

Any late arrivals will be able to collect accommodation keys from the Resort Safety team at the main entrance, this operates 24/7, however we would encourage you to arrive between 2pm and 10pm to ensure a smooth check-in.

The full check-in procedure will be published and sent to all ticket holders closer to the event. The most important requirement is to ensure you have valid photo ID (passport or driving licence) that corresponds with the details registered in your Group Account. Please note that you will not be able to check in or receive your event wristband without this.

There is a well-stocked on-site shop selling food, alcohol, and other essentials. A wide variety of food and drink is also available from the resort's many restaurants, food outlets, and bars. Additionally, free Wi-Fi is available throughout the site.

Included with your ticket is access to the funfair and pool parties at no extra cost, on a first-come, first-served basis. Please note that you must register for the pool parties in advance on the Saturday morning. There’s also loads of fun extra stuff to do like arcades, bowling, laser tag, crazy golf and strolling on the beach.

Bang Face Weekender takes place in a accessible holiday resort and all the music venues are indoors.

If you require ground floor or adapted accommodation, please contact us before purchasing. These units are subject to availability and you will be asked to provide supporting documentation outlining your requirements.

If you have any other questions related to accessibility please contact us before purchasing so we can best assist you.

If you have any questions or require assistance during the Weekender, our team of Bang Face Reps will be available to help. These Reps have worked with us for many years, so please feel free to approach them for a chat. Upon arrival, you will also receive a contact number for Resort Guest Services, who are on hand to assist with any accommodation-related matters.

If you have any welfare-related issues, please speak to our on-site Medical and Welfare teams, who operate independently for Bang Face. Welfare is a safe space, provided by W.E.L.Safe, and is open throughout the entire event. Our teams will also conduct regular welfare checks across the venues and the resort to ensure everyone stays happy and safe during the weekend.

Bang Face has always been a safe space for ravers and a place to express individuality and creativity. One day, we hope the rest of the world will catch up with the inclusion that has always been part of the rave scene.

Welfare is provided by W.E.L.Safe, working in tandem with our Medical Team, who operate independently for Bang Face. Welfare is a safe space, open throughout the entire event for anyone who needs support.

All leaders working in safety and security will be fully briefed by the independent Bang Face Medical and Welfare teams. The Butlin's team have inclusivity training as part of their internal training programmes.

As always, if anyone has any concerns or needs any assistance during the Weekender we have a team of Bang Face Reps who can help.

The holiday resort sets a reasonable limit on the amount of alcohol you can bring onsite. You may bring up to 12 x 440ml cans of lager, beer, or cider or 6L of lager or cider in plastic bottles or a 3L box of wine per person or one (maximum 700ml) bottle of spirit per person. You may bring this with you on arrival only; there is no re-entry with alcohol. Bang Face does not take any revenue from park sales. The onsite shop and bars sell at reasonable prices. You cannot take alcohol into or out of the event venues.

We do not publish the schedule ahead of the event. Event programme schedules will be provided for all ticket holders at event check-in. The Weekender officially starts with the Opening Ceremony on Friday evening so we recommend you arrive in plenty of time to get settled into the holiday resort.

All ticket holders will be issued an event wristband at check-in. Valid photo ID (passport or driving licence) will be required and must match the details registered in your Group Account. Your wristband provides access to all music venues and activities throughout the weekend. Please note that the pool parties require an additional wristband. These can be collected upon registration on Saturday morning and access is limited.

If you require a replacement for a damaged band, please contact the Bang Face Rep Team - it is essential that you provide the original wristband first. Please note that replacing a lost wristband is charged at the full ticket price.

The holiday resort does not allow camping or staying in live-in vehicles (including campervans and motorhomes). Whilst you can arrive in these vehicles, all attendees must stay in the specific accommodation they have booked. Car parks are for transit only and are monitored to ensure the safety and security of all guests.

Please respect the holiday resort by keeping your surroundings clean and tidy. We aim to reuse and recycle, this includes our event inflatables; any collected that are beyond reuse or repair are sent for upcycling where possible.

Upon arrival, Security will check photo ID and perform individual and vehicle searches. Security will also operate the main venues similarly to a club, with searches performed at every entrance. We operate a zero-tolerance policy on drugs; anyone found in possession of or using illegal substances will be required to leave the site immediately, and their tickets will be voided without refund.

Sound systems, PAs and decks are prohibited on this site and will be confiscated by security until Monday check-out. Small portable stereos or personal stereos are permitted for use within your accommodation, solely at the discretion of Security.

Other Prohibited items include 'legal' highs, nitrous oxide, weapons and anything deemed dangerous by Security. All prohibited items will be confiscated.

Have fun but please don’t behave in a way that compromises the event, people’s enjoyment or the holiday resort.

All ticket-holders must vacate their accommodation by 10am at the latest, and depart the resort by 11am. Please note that a late checkout fee of £20 per person will be charged if you have not vacated your unit on time. We ask that you leave the resort as you found it, ensuring your accommodation is left clean and tidy; charges will apply for any damages or cleaning requirements deemed beyond a reasonable standard. Please deposit your accommodation key cards into the drop box at the main entrance as you leave. We anticipate some delays for those departing by car, so please allow extra time and thank you for your patience.

Lost property will be handed to the Bang Face Rep Team on a daily basis. If you lose an item, please check with the Reps as soon as possible and aim to collect it before your departure on Monday morning.

We cannot give refunds for cancellations or for failure to complete your booking payment, so please make sure your group is well organised. Groups bookings cannot be downgraded in size. This applies to all orders, they are non-refundable. If you are having difficulties with your payment schedule please contact us.

Everyone attending the event is subject to the Event Terms & Conditions (T&C)